FAQs

Do you have a storefront?

Yes and no! We are currently renovating a space in Naples, Florida that is estimated to be completed by Fall 2022. Stay tuned for updates!

What is the difference between handmade and artisan made?

An artisan is a master of their craft, and works with their hands to create unique items using traditional techniques.

Handmade items are simply manufactured by hand, which is typically higher quality than items mass produced by a machine.

Why don't you sell furniture?

Currently our company is not at that stage.

Why are in stock items sometimes not in stock after placing an order?

Since we are a local design firm as well, our inventory is not always up to date by the minute. We update it every couple days and in some cases there are orders for an item that has just gone out of stock.

Why is a product gone that I saw two weeks ago?

Our product selection we carry will always be changing! Each month new items will be added and sometimes yes, items are removed. So if you like something, we’d recommend buying it!

Where do your products ship from?

All of our products ship from the Naples, Florida.

Do you replace out of stock items?

Sometimes. If you are very interested in an out of stock item, please feel free to reach us at info@feelathom.shop

Do you give discounts to interior designers?

If you are interested in receiving a trade discount please contact kate@feelathom.shop for more details.

RETURN POLICY

Thank you for shopping with us​.​ If you are not entirely satisfied with your purchase, we're here to help.


We are happy to accept returns of any item that you are not satisfied with.*

You have ​30 calendar days to return an item from the date you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

*exceptions and exclusions may apply. Please read more about our return policy by clicking the link below.

Click here to read more on our return policy.

 

WE ACCEPT ALL RETURNS & EXCHANGES WITHIN 30 DAYS*

 
 
WE NO LONGER REFUND SHIPPING DUE TO SHIPPING PRICES BEING INCREASED.